What is recommended to support patients with limited literacy?

• A. Use plain language and teach-back.
• B. Use medical jargon.
• C. Provide only written materials in English.
• D. Speak slowly with technical terms.

Answer: (A)

Effective communication with patients who have limited literacy relies on using plain language and confirming understanding with teach-back. Plain language means presenting health information in everyday terms, avoiding medical jargon, and organizing content clearly. The teach-back method has the patient explain or demonstrate what they’ve understood in their own words, which helps identify gaps and reinforce learning. Together, these strategies improve comprehension, recall, and the ability to follow instructions, reducing mistakes and safety risks. Using medical jargon, providing materials only in English, or speaking slowly while still using technical terms can keep the barrier in place and confuse or overwhelm patients.